How we use your data

About us and this notice

Hartlepool Decking is a trading name of 360 Media Works Ltd, company number 12691769, registered office Varsity House, C/O A E Scott & Co, Falcon Court, Preston Farm Industrial Estate, Stockton-on-Tees, TS18 3TS. That company is the data controller for personal information collected through hartlepooldecking.co.uk. If you have a question about this notice, email info@hartlepooldecking.co.uk.

Personal data we receive

The quote form asks for your name, a phone number, an email address and your postcode, and gives you space to describe what you want. Those details are only used to respond to you. Nothing else about you is collected, and you never need to create an account.

Keeping your information

We don't keep enquiries indefinitely: two years after you last got in touch, they are deleted.

Our lawful basis

Handling your enquiry is something you have asked for, so we rely on the pre-contract basis, together with our legitimate interest in responding to customers.

Sharing your details

Only our own team and the service providers named on this page see your enquiry, and only so it can be dealt with. Your information is not sold, rented or used for anyone else's advertising.

How the enquiry form works

Our enquiry form is run by HighLevel, trading as LeadConnector, which is based in the USA; it is served from api.leadconnectorhq.com. HighLevel acts as our processor and keeps enquiry records on our behalf. That can involve sending your information to the US, where it is covered by the safeguards set out in HighLevel's data processing agreement.

Keeping the form free of spam

To stop automated spam, Cloudflare Turnstile checks each submission, which involves processing technical information about your browser. The form may download fonts and other files from its provider's servers; we have not added any advertising or social media pixel.

Website hosting and analytics

Our pages are hosted on Cloudflare's network. To deliver them and defend against attacks, Cloudflare processes connection details such as your IP address. We have not installed analytics, and nothing on the site tracks you for advertising.

Information kept on your device

When the form loads, its provider receives basic technical data such as your IP address and browser type. To work, and to note which page you enquired from, it stores a security cookie (__cf_bm) on the provider's domain and some local storage entries (names beginning v2_, v3_ and form_progress_). Our cookies page lists them, and you can clear them in your browser at any time.

Your rights

You are entitled to request access to your information, its correction or deletion, and to restrict or object to our processing. Contact info@hartlepooldecking.co.uk with your request, and a reply will follow within one calendar month.

If you are unhappy

Should you remain dissatisfied, the Information Commissioner's Office (ico.org.uk) deals with data protection complaints in the UK.

Keeping this page up to date

This page is reviewed from time to time; check the 'last updated' date to see which version you are reading.